Refund & Return Policy 

This policy explains Vibneo's voluntary 90-day return period, limited replacement warranty, and procedures for products that arrive damaged, defective, or incorrect.

This policy applies to eligible Vibneo products purchased directly through the Vibneo website. Product-specific conditions or exclusions may also be stated on the applicable product page.

90-DAY VOLUNTARY RETURN PERIOD

Vibneo offers a voluntary 90-day return period for eligible products. The 90-day period begins on the date the order is marked as delivered.

To qualify under this voluntary policy, the product must remain unopened, unused, uninstalled, unactivated, unworn, and in resalable condition, except where a product page expressly states different conditions.

Customers must contact support@vibneo.com and receive return authorization and return instructions before sending a product back.

Do not send a return to the address shown on the original shipping label or to Vibneo's registered business address unless our support team specifically instructs you to do so. Unauthorized returns may not be accepted, identified, or processed.

Customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

This voluntary return policy is provided in addition to, and does not limit, any mandatory consumer rights available under applicable law.

RETURN ELIGIBILITY

To qualify under Vibneo's voluntary 90-day return policy, the product must:

· Be unopened and unused.

· Remain uninstalled, unmounted, unactivated, unpaired, unregistered, unworn, and unwashed.

· Be returned in its original packaging.

· Have all original seals, hygiene seals, protective films, labels, and packaging intact.

· Include all accessories, batteries, cables, adapters, mounts, components, manuals, tools, and supplied items.

· Be free from damage, alteration, wear, odors, contamination, scratches caused by use, or misuse.

· Have been purchased directly from Vibneo.

Products that have been opened, used, installed, mounted, paired, activated, registered, connected to power, worn, washed, damaged, altered, or returned incomplete are not eligible under Vibneo's voluntary return policy unless applicable law requires otherwise.

For products using adhesive pads, protective films, optical surfaces, disposable components, seals, or hygiene packaging, those elements must remain unused and intact.

PRODUCT-SPECIFIC RETURN EXCEPTIONS

The following products may be excluded from voluntary return or may have additional return conditions, subject to applicable law:

· Products marked final sale or non-returnable before purchase.

· Personalized, customized, engraved, or made-to-order products.

· Gift cards, downloadable products, or digital items.

· Consumable, disposable, or perishable products after opening.

· Hygiene-sensitive or personal-wear products after packaging or hygiene seals have been opened.

· Products that cannot safely or legally be returned after use, activation, installation, or contamination.

· Products purchased from another marketplace, retailer, reseller, distributor, or private seller.

Any product-specific return exception will be stated on the product page where reasonably applicable.

HOW TO REQUEST A RETURN

Email support@vibneo.com and provide:

· Your full name.

· Your order number.

· The product being returned.

· The reason for the return.

· Confirmation that the product remains unopened, unused, and uninstalled.

· Photos where requested.

Our support team will review the request and provide the return address and instructions where a physical return is required.

RETURN SHIPPING COSTS

For voluntary returns, the customer is responsible for the cost of shipping the product back to the return address provided by Vibneo.

We strongly recommend using a trackable shipping service and retaining the shipping receipt. Vibneo is not responsible for a customer return that is lost, damaged, or sent to an incorrect or unauthorized address before it reaches the designated return location.

Return shipping costs will not normally be reimbursed unless the product arrived damaged, defective, or incorrect, Vibneo expressly agrees to cover the cost, or applicable law requires Vibneo to cover the cost.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable under Vibneo's voluntary return policy, except where applicable law requires otherwise.

No separate outbound shipping fee will be deducted from an order that originally qualified for free standard shipping. Express, priority, customs, brokerage, VAT, GST, import, and similar charges are refundable only where required by applicable law.

RETURN INSPECTION

Returned products are inspected after receipt. The inspection may verify product identity, condition, included accessories, packaging, seals, signs of opening or use, installation or mounting, pairing or activation, wear or washing, modification, contamination, damage, and compliance with the authorized return instructions.

Vibneo may request additional information if the returned product does not match the approved return request. A product that does not meet the voluntary return conditions may be refused and returned to the customer at the customer's expense, except where applicable law requires otherwise.

REFUND PROCESSING

Approved refunds are issued to the original payment method. Please allow up to 14 business days after approval for Vibneo to process the refund.

Banks, card issuers, digital-wallet providers, and other payment providers may require additional time to display the credit. Vibneo cannot normally send a refund to a different payment method.

EXCHANGES

We do not guarantee direct product exchanges for voluntary returns. Where appropriate, our support team may arrange a replacement, issue a refund, or ask the customer to place a new order.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS ON ARRIVAL

If a product arrives visibly damaged, defective, or different from the product ordered, contact support@vibneo.com within 14 days of delivery.

Include:

· Your order number.

· A detailed description of the issue.

· Clear photographs or video of the product.

· Photographs of the shipping packaging where relevant.

· Your current shipping address.

Please retain the product, packaging, accessories, labels, and shipping materials until the claim has been reviewed. If the claim is approved, Vibneo will normally provide a free replacement or another appropriate remedy.

LOST PACKAGES

If a package is confirmed lost in transit following an appropriate carrier investigation, Vibneo will normally send a replacement at no additional product or standard shipping cost. If a replacement cannot reasonably be provided, another appropriate resolution will be offered.

90-DAY LIMITED REPLACEMENT WARRANTY

Unless a product page states a different warranty period or expressly states that no voluntary commercial warranty applies, eligible Vibneo products purchased directly from Vibneo are covered by a 90-day limited replacement warranty.

The warranty begins on the date the order is marked as delivered. It is a voluntary commercial warranty covering qualifying manufacturing defects and functional failures occurring during normal and intended use.

A product-specific warranty period, remedy, or condition shown on the product page will apply to that product where it differs from this general policy, subject to applicable law.

POTENTIALLY COVERED ISSUES

Examples of potentially covered issues include:

· A product that fails to power on under compatible operating conditions.

· A rechargeable product that fails to charge using the specified compatible equipment.

· A product that fails to enter a required setup, pairing, or operating mode.

· A product that fails to perform a clearly advertised core function after reasonable setup and troubleshooting.

· A confirmed component, material, assembly, or workmanship defect.

· A product received with a manufacturing fault that was not caused by shipping damage, installation, misuse, or external conditions.

The existence of one of these symptoms does not automatically establish warranty coverage. Claims may require evidence, troubleshooting, inspection, or confirmation of compatibility and proper use.

WARRANTY REMEDY

For an approved warranty claim, Vibneo will normally provide a replacement of the affected product. If the same product is unavailable, we may provide a comparable replacement.

The voluntary 90-day warranty normally provides replacement only and does not automatically provide a cash refund. A refund, repair, price reduction, or another remedy may still be available where required by applicable consumer law.

WARRANTY EXCLUSIONS

The warranty does not cover:

· Bending, folding, twisting, crushing, cracking, puncturing, or physical breakage.

· Accidental damage, drops, impacts, pressure, vibration, or improper storage.

· Scratches, fading, discoloration, coating wear, lens marks caused after delivery, or ordinary cosmetic wear.

· Misuse, abuse, negligence, unsafe operation, or use outside the intended purpose.

· Incorrect installation, mounting, calibration, alignment, assembly, wiring, or setup.

· Damage to or from a vehicle, device, surface, property, accessory, battery, cable, adapter, mount, or electrical system that does not meet the stated requirements.

· Unauthorized opening, disassembly, repair, modification, software alteration, or physical alteration.

· Heat, fire, extreme temperature, chemicals, corrosive substances, contamination, or environmental exposure outside the stated operating conditions.

· Water or liquid damage resulting from use outside the conditions described on the product page or instructions.

· Normal reduction in rechargeable battery capacity, brightness, adhesive strength, coating appearance, or other consumable performance over time.

· Loss, theft, misplacement, intentional damage, or inability to recover an item.

· Subjective dissatisfaction or performance differences caused by lighting, weather, visibility, signal conditions, distance, user technique, mounting position, device limitations, or environmental conditions.

· Compatibility issues where the customer's device, vehicle, operating system, account, software, charger, cable, adapter, port, voltage, dimensions, or region does not meet the stated requirements.

· Interruptions, outages, restrictions, updates, policy changes, loss of coverage, or discontinuation affecting third-party applications, platforms, networks, maps, operating systems, vehicle systems, or other services.

· Performance differences caused by device limitations, temperature, alignment, cases, adapters, cables, battery state, signal conditions, software, or power-management settings.

WATER, WEATHER, AND OUTDOOR-USE CLAIMS

Where a product is described as water-resistant, waterproof, weather-resistant, dust-resistant, or suitable for outdoor use, the stated rating applies only under the specified test or operating conditions.

Resistance is not permanent and may decrease because of wear, impact, bending, damage, improper installation, contamination, opened covers, damaged seals, or age. The warranty does not cover environmental or liquid damage caused by use outside the stated conditions.

BATTERY, CHARGING, AND ELECTRICAL PERFORMANCE

Battery-life, charging-speed, power-output, brightness, and operating-time estimates represent potential performance under typical or specified conditions and are not guaranteed for every customer.

Actual performance may depend on frequency of use, connected devices, signal or network activity, charging habits, adapter and cable quality, voltage, alignment, temperature, software, battery level, battery age, and power-management behavior.

Normal reduction in rechargeable battery capacity over time is not considered a manufacturing defect.

VEHICLE, MOUNTING, OPTICAL, AND CONNECTED-PRODUCT PERFORMANCE

Vehicle compatibility, display visibility, stabilization, mounting security, optical clarity, magnification, image capture, tracking, mapping, or connected performance may depend on the customer's vehicle, device, environment, installation, alignment, software, network, lighting, weather, distance, surface, vibration, and user technique.

The warranty does not cover performance differences caused by an incompatible setup, environmental conditions, unsafe or incorrect installation, or third-party service limitations.

MAKING A WARRANTY CLAIM

Email support@vibneo.com within the applicable warranty period and provide:

· Your full name.

· Your order number.

· A detailed description of the issue.

· Clear photographs or video.

· Your current shipping address.

· Device, vehicle, operating-system, installation, or compatibility information where relevant.

· Charger, adapter, cable, battery, voltage, or power information where relevant.

· Troubleshooting results requested by our support team.

The customer may be asked to complete reasonable troubleshooting before a replacement is approved. Please do not discard, open, modify, repair, or destroy the affected product until the claim has been reviewed.

REPLACEMENT SHIPPING

Approved warranty replacements will normally be sent to the shipping address confirmed during the claim process. Vibneo may refuse additional replacement shipping costs caused by an incorrect address supplied by the customer.

Replacement products may be new or functionally equivalent products, subject to availability and applicable law. A replacement does not restart or extend the original warranty period unless applicable law requires otherwise.

PRODUCTS PURCHASED FROM OTHER SELLERS

This policy applies only to products purchased directly through Vibneo. Products purchased from another marketplace, retailer, reseller, distributor, or private seller are subject to that seller's applicable policies.

STATUTORY CONSUMER RIGHTS

The limited replacement warranty and 90-day voluntary return policy are voluntary commercial benefits. They are provided in addition to, and do not replace, restrict, exclude, or reduce, any mandatory consumer rights or remedies available under applicable law.

Depending on the customer's jurisdiction and the nature of the issue, mandatory remedies may include repair, replacement, price reduction, cancellation, or refund.

CONTACT US

For return, refund, replacement, or warranty assistance, contact:

support@vibneo.com