Frequently Asked Questions
Got a question? We're here to help!
Contact Us
How can I get in touch?
Email us anytime at support@vibneo.com — our support team will get back to you as soon as possible.
Orders & Shipping
How do I track my order?
After placing your order, track your quiet vibrator, male masturbator, or discreet adult toy delivery via the tracking link in your confirmation email. Or use 17track.net with your tracking number. Need help? Contact support@vibneo.com
Didn't get a confirmation email? Reach out to us with your order number, recipient name, or the email used at checkout, and we'll help you out.
What are your shipping rates and times?
Shipping Cost: $5.99 for orders under $59.00
Free Shipping: For orders $59.01 and above
Processing Time: 1–2 business days
Delivery Time: Typically 2–5 business days
Q: Do you offer fast delivery in California for adult toys? A: Yes! We ship from warehouses in the U.S., including California, ensuring fast and discreet delivery.
Will the package be discreet?
Absolutely. Your privacy is our priority. We ship in plain packaging with no product names or branding on the outside. While your name will appear on the label, there will be no mention of Vibneo or product contents.
Can I cancel or change my order after placing it?
Yes—if the order hasn't shipped yet.
Please email us ASAP with the subject line "Cancel Order" or "Change Shipping Address" and include:
Order number
Full name or email used
If you need to change your address, please include the following:
Full name
Phone number
Country
State/Province
City
Full street address
ZIP/Postal code
Once shipped, orders can't be canceled. Refunds (if eligible) will be processed within 3–5 business days.
Payments
How do I place an order?
1. Browse our website and select a product.
2. Click "Add to Cart" or "Buy Now."
3. Fill in your shipping info and proceed to payment.
4. Confirm your order—it's that easy!
What if my payment doesn't go through?
We recommend using PayPal for smooth and secure checkout. You can also use Visa or MasterCard via PayPal without creating an account.
How do I apply a discount code?
At checkout, click "Add Code" and enter your promo code. The best eligible discount will be applied automatically.
Pro tip: New customers get a special discount via email when joining our Spin-to-Win game.
Returns & Support
What if I receive a damaged or faulty item?
We're so sorry! Please email us within 30 days of receiving your order. Include a description and photos, and we'll make it right.
What's your return policy?
We accept returns or exchanges on unused, unopened products within 90 days of delivery.
Due to hygiene and safety standards, used or opened products are not returnable.
Return shipping is the responsibility of the customer.
Tracking shows "delivered," but I didn't get my package—what now?
First, double-check around your home or with neighbors in case someone else accepted it.
Still missing? Contact your local post office or courier for more details, and then let us know. We'll assist in resolving the issue.
Product Tips & Guidance
Is there a product catalog or shopping guide?
Use the search bar or explore categories on our website to discover products. We also suggest related items on each product page to make browsing easier.
What’s the best male masturbator for beginners with lube included?
We recommend soft silicone strokers or vibrating rings that include beginner-friendly textures and optional lubricants.
How should I clean my toy?
Check if your toy is waterproof first.
Waterproof: Wash with warm water and fragrance-free soap.
Non-waterproof: Wipe with a damp cloth only.
Avoid alcohol or harsh chemicals. Dry with a clean towel and store in a dry place.
Always clean before and after each use.
How do I turn my toy on/off?
Every toy comes with a user manual for operation instructions. If you need help, feel free to email us!