Shipping Policy
At Vibneo, we want your gift to arrive quickly, safely, and just as expected. Please review our shipping information below.
Processing Time
All orders are made-to-order.
Our team begins preparing your item as soon as your purchase is confirmed.
Estimated processing time:
2–5 business days
Once your order ships, you will receive an email with your tracking number and tracking link.
Please allow up to 24 hours for tracking updates to appear.
Shipping Locations
Most jewelry items are shipped from our U.S.-based fulfillment centers, which allows for faster delivery across the United States.
Estimated Delivery Times
United States
3–7 business days after shipment
Canada
5–9 business days after shipment
Delivery times may vary depending on your location and local carrier performance.
Holiday & Peak Season Notice
During peak holiday seasons or periods of unusually high demand, carrier delays may occur, which can slightly extend delivery times.
We appreciate your patience and understanding during these times.
Delivery Information
We always aim to deliver your order within the estimated timeframes.
However, once your package is handed to the carrier, unexpected delays may occasionally occur.
If we are unable to ship to your location for any reason, we will contact you to arrange an alternative solution.
The risk of the product passes to you once it is delivered to the address provided at checkout.
If you are unavailable during delivery, the carrier may leave a notice with instructions for pickup or redelivery.
Order Changes & Address Updates
To ensure fast dispatch, orders begin processing quickly.
Because of this, we cannot guarantee changes or address updates once production has started.
If you need help, please contact us as soon as possible at support@vibneo.com.
Tracking Your Order
After your order ships, you will receive a shipping confirmation email containing your tracking number.
If you have not received your order within 10 business days after shipping, please email us at:
📧 support@vibneo.com
Include your name and order number, and our support team will be happy to assist you.