Shipping Policy
At Vibneo, we want every order to arrive safely and with clear delivery expectations.
This Shipping Policy explains how products purchased from Vibneo are processed, dispatched, tracked, and delivered. Because Vibneo offers products across different categories, processing methods, shipping origins, carriers, and delivery estimates may vary by product and destination.
PROCESSING TIME
Most orders are processed within 1-3 business days after payment is confirmed. Business days do not normally include weekends or public holidays.
A product page or checkout notice may state a different processing time for a specific item. The product-specific estimate will apply where it differs from this general policy.
Orders may require additional processing where:
· Payment or fraud verification is required.
· Shipping information is incomplete or requires confirmation.
· The destination requires additional customs information.
· An item is temporarily affected by unusually high demand.
· The order contains products fulfilled from different locations.
· A product requires additional inspection, preparation, or packaging.
Once an order ships, the customer will receive a shipping confirmation email containing a tracking number or tracking link. Tracking information may take 24-48 hours to become available after dispatch.
SHIPPING DESTINATIONS
We ship to most countries and regions worldwide. If a country or region is available as a shipping destination at checkout, we can normally deliver an order there.
Some products or delivery services may be unavailable in certain locations because of carrier restrictions, battery or electrical-shipping rules, legal restrictions, service availability, product dimensions, or other product-specific requirements.
SHIPPING PARTNERS AND ORIGINS
We work with trusted fulfillment and shipping partners. The fulfillment location, carrier, and delivery route may vary depending on:
· Product availability.
· Customer destination.
· Available shipping service.
· Customs and carrier requirements.
· Product size, weight, battery type, or handling requirements.
· Fulfillment capacity.
Products within the same order may occasionally be dispatched separately. When an order is divided into multiple shipments, separate tracking information may be provided.
ESTIMATED DELIVERY TIMES
For standard delivery to the United States, Canada, United Kingdom, and Australia, estimated delivery is generally 5-8 business days after dispatch.
Delivery times to other destinations vary. A product page, shipping estimate, or checkout screen may display a different delivery period for a specific item or destination; that product-specific estimate will apply where it differs from this general estimate.
Delivery timing may be affected by customs processing, local carrier performance, holidays, severe weather, peak seasons, remote-area service, product handling requirements, and circumstances outside Vibneo's reasonable control.
Processing time and delivery time are separate. The estimated delivery period begins after an order has been dispatched. Delivery estimates are not guaranteed arrival dates.
FREE STANDARD SHIPPING
Free standard shipping is available on orders with a merchandise subtotal of US$49 or more, unless a product page or promotion states otherwise.
The qualifying subtotal is calculated:
· After promotional discounts.
· Before taxes.
· Before shipping charges.
For orders below US$49, the applicable shipping charge will be displayed at checkout before payment.
TAXES, VAT, GST, CUSTOMS DUTIES, AND IMPORT FEES
Local VAT, GST, customs duties, import taxes, brokerage fees, handling charges, or other government charges may apply depending on the destination and product type.
Unless expressly collected at checkout, these charges are assessed by the destination country, customs authority, carrier, or another local authority and are the customer's responsibility.
Vibneo does not control local taxes, customs charges, product-classification decisions, or customs processing times.
A refusal to pay applicable import charges may result in the shipment being delayed, abandoned, destroyed, or returned. Any refund available in that situation will be determined after accounting for applicable shipping, return, customs, handling, and carrier charges, except where prohibited by applicable law.
TRACKING AN ORDER
After an order ships, the customer will receive a shipping confirmation email containing tracking information. Tracking information may take 24-48 hours to update after the shipment is transferred to the carrier.
International shipments may not receive a tracking scan at every stage of transit. Tracking may resume when the package reaches the destination country or is transferred to a local carrier.
DELAYED SHIPMENTS
Delivery may be delayed because of:
· Customs inspections.
· Carrier disruptions.
· Severe weather.
· Public holidays or peak shopping seasons.
· Local delivery restrictions.
· Incorrect or incomplete addresses.
· Security inspections.
· Remote-area delivery limitations.
· Product-specific handling or transport restrictions.
· Circumstances outside Vibneo's reasonable control.
If an order has not arrived by the end of the estimated delivery period, contact support@vibneo.com and provide your full name, order number, shipping address, and any available tracking information. We will review the tracking history and contact the carrier where necessary.
LOST PACKAGES
A package is not considered lost solely because tracking has paused temporarily. We may need to conduct an investigation with the carrier before confirming that a package has been lost.
If a package is confirmed lost in transit, we will normally provide a replacement at no additional product or standard shipping cost. If a replacement cannot reasonably be provided, another appropriate resolution will be offered in accordance with this policy and applicable law.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout, including the recipient name, street address, apartment or unit number, city, state or region, postal code, country, and telephone number where requested.
If an order is returned, delayed, misdelivered, or lost because the customer provided an incorrect or incomplete address, additional shipping charges may apply.
Please contact support@vibneo.com immediately after ordering if you notice an address error. We will attempt to update the address but cannot guarantee changes after processing or fulfillment has started.
ORDER CHANGES
We begin processing orders promptly after payment is confirmed. We cannot guarantee changes to the product selected, quantity, variant, shipping method, shipping address, recipient information, or the order itself after processing or fulfillment has started.
Customers should contact support@vibneo.com as soon as possible when requesting a change.
DELIVERY
Delivery dates are estimates and are not guaranteed. A package may be delivered directly to the recipient, left in a carrier-designated safe location, delivered to a reception desk or parcel locker, held for collection, or scheduled for redelivery.
Customers should review the carrier's tracking information and delivery instructions. The risk of loss transfers as determined by applicable law. Nothing in this policy limits mandatory consumer rights concerning delivery or risk.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package has been delivered but it cannot be found, the customer should:
1. Check the mailbox, entrance, porch, building reception, mailroom, parcel locker, garage, and other possible delivery locations.
2. Ask household members, neighbors, building staff, or reception staff whether they accepted the package.
3. Check the tracking page for a delivery photograph, signature, safe-location note, or pickup instruction.
4. Contact the local carrier where possible.
5. Contact support@vibneo.com with the order and tracking information.
We may require a carrier investigation before approving a replacement or another resolution.
CONTACT US
For shipping and delivery questions, contact:
support@vibneo.com