Privacy Policy
Introduction
Welcome to Vibneo (“we,” “our,” “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our services.
By accessing our website, you agree to the practices described in this Privacy Policy.
Information We Collect
1. Personal Information
We collect personal information that you voluntarily provide, including but not limited to:
Name
Email address
Shipping and billing address
Phone number
Payment information
Order details
2. Non-Personal Information
We automatically collect certain non-personal information when you visit our website, such as:
IP address
Browser type and operating system
Pages viewed and time spent on the website
Date and time of visits
Device information
Referral URLs
How We Use Your Information
We use the information we collect for purposes including but not limited to:
Order Processing
Fulfilling and managing orders
Sending order confirmations and shipping updates
Handling returns and exchanges
Customer Support
Responding to your questions and requests
Resolving issues related to orders or products
Personalization
Tailoring content and product recommendations
Enhancing your shopping experience
Marketing Communications
Sending promotional emails, newsletters, and discounts if you opt in
Allowing you to unsubscribe from marketing communications at any time
Website Improvement
Analyzing behavior to improve our website performance and product offerings
Security & Fraud Prevention
Protecting against unauthorized transactions
Verifying identity and preventing fraudulent activity
Sharing Your Information
We do not sell or trade your personal information. However, we may share information in the following situations:
Trusted Service Providers
We share personal information with third-party service providers that help us:
Process payments
Fulfill orders and manage shipping
Host and maintain our website
Deliver marketing communications
All service providers are required to protect your information and use it only for the services they provide to Vibneo.
Legal Requirements
We may disclose information if required to do so by law or in response to:
Government inquiries
Court orders
Legal proceedings
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies help us:
Remember your preferences
Monitor website performance
Provide personalized product recommendations
Track marketing effectiveness
Types of Cookies Used
Essential Cookies: Required for website functionality
Performance Cookies: Help us understand site usage
Functional Cookies: Remember your preferences
Targeting Cookies: Deliver relevant advertising
You may disable cookies through your browser settings, but doing so may affect website functionality.
Data Security
We implement physical, electronic, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.
While no online system is 100% secure, we follow industry best practices to safeguard your data.
Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Update or correct your information
Request deletion of your personal data
Opt out of marketing emails at any time
Request details on how your data is used
To exercise your rights, please contact us at:
support@vibneo.com
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website signifies acceptance of any modifications.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
support@vibneo.com
Thank you for trusting Vibneo with your personal information. We are committed to protecting your privacy and providing a safe shopping experience.