Privacy Policy

INTRODUCTION

Welcome to Vibneo.

Vibneo is operated by TANK MACHINERY CO., LIMITED ("Vibneo," "we," "us," or "our").

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or interact with our website, purchase or consider purchasing a product, create or manage an order, subscribe to marketing communications, contact customer support, submit a return or warranty claim, or otherwise interact with Vibneo.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Refund & Return Policy, and Cookie Settings.

PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with Vibneo.

Information You Provide

We may collect your full name, email address, telephone number, billing address, shipping address, country or region, order information, products purchased, discount or promotional information, communications with customer support, return or warranty information, reviews, feedback, survey responses, other submissions, and marketing preferences.

Payment information is processed by third-party payment providers. Vibneo may receive limited transaction information such as payment status, payment-method type, billing information, fraud signals, and transaction identifiers.

Information Collected Automatically

When you use our website, we or our service providers may automatically collect IP address, browser type, device type, operating system, language and regional settings, referring and exit pages, pages and products viewed, links clicked, shopping-cart and checkout activity, date and time of access, approximate location derived from an IP address, cookie and device identifiers, website performance and diagnostic data, and advertising or campaign-attribution information.

Product and Technical-Support Information

When you contact us about a product, compatibility issue, installation, setup, return, or warranty claim, we may collect product model or version, order number, product or batch identifiers, phone or device type, operating-system version, vehicle make or model where relevant, app or software version, pairing or connection information, charging or power-equipment information, installation details, troubleshooting results, photographs or video, error descriptions, and communications with customer support.

Please do not send passwords, account credentials, full payment-card details, vehicle security codes, or other information that is not necessary for us to assist you.

CONNECTED PRODUCTS AND THIRD-PARTY SERVICES

Certain Vibneo products may connect to compatible services operated by third parties, including mobile applications, finding networks, maps, Bluetooth services, wireless-charging standards, vehicle systems, device platforms, or other online services.

Account information, location information, device data, vehicle data, and service activity processed through those services are controlled by the applicable third-party provider and are subject to that provider's privacy policy and terms.

Unless expressly stated otherwise, Vibneo does not operate third-party networks or platforms, does not control their availability or coverage, does not receive customer passwords, and does not independently collect real-time location or vehicle information through those third-party services.

We may receive limited product, compatibility, order, installation, and troubleshooting information when a customer voluntarily contacts us for support.

HOW WE USE PERSONAL INFORMATION

We may use personal information for the purposes described below.

Providing Products and Services

We use information to process and confirm orders, collect payment through payment providers, fulfill and ship orders, provide tracking information, communicate about an order, provide customer support, and process returns, replacements, refunds, and warranty claims.

Operating and Improving Our Website

We use information to maintain website functionality, remember cart contents and preferences, improve navigation and usability, diagnose errors and technical issues, measure website performance, understand how visitors use the website, and develop or improve products and services.

Security and Fraud Prevention

We use information to verify transactions, identify potentially fraudulent or unauthorized activity, protect customers, Vibneo, and service providers, enforce our policies and agreements, prevent misuse of our website and products, and maintain business and transaction records.

Marketing and Advertising

Where permitted by law, we may use personal information to send promotional emails, display relevant advertisements, measure advertising effectiveness, understand campaign performance, and recommend products or content.

Where consent is required, we will request consent before using personal information or non-essential cookies for these purposes. Customers may unsubscribe from promotional email by using the unsubscribe link in the message or contacting support@vibneo.com.

Legal and Regulatory Purposes

We may use information to comply with tax, accounting, customs, consumer-protection, privacy, product-safety, and other legal obligations; respond to lawful requests; establish, exercise, or defend legal claims; resolve disputes; and protect legal rights and safety.

LEGAL BASES

Where applicable data-protection law requires a legal basis, we may process personal information based on performance of a contract, legitimate interests, consent, or legal obligation.

Contract processing includes accepting payment, fulfilling an order, delivering a product, providing customer support, and handling a return or warranty claim.

Legitimate interests may include fraud prevention, website security, service improvement, customer support, business analytics, and enforcement of our agreements, provided those interests are not overridden by the customer's rights.

Consent may apply to certain marketing, advertising, analytics, and cookie activities. Consent may be withdrawn at any time, although withdrawal does not affect processing that was lawful before withdrawal.

Legal-obligation processing includes compliance with applicable legal, regulatory, tax, accounting, customs, product-safety, or law-enforcement obligations.

HOW WE SHARE PERSONAL INFORMATION

We do not sell personal information in exchange for money.

We may disclose personal information to service providers and other parties that assist with operating Vibneo, including ecommerce and website-hosting providers, payment processors, fraud-prevention providers, warehouses and fulfillment partners, shipping carriers and tracking providers, customer-support providers, email and communication providers, analytics providers, advertising and marketing platforms, information-technology and security providers, accountants, auditors, insurers, consultants, professional advisers, and government or law-enforcement authorities where legally required.

Advertising and analytics providers may receive identifiers or website-activity information where permitted by law and subject to applicable consent or opt-out requirements. These parties receive information reasonably necessary for their functions and are expected to handle it according to applicable agreements and law.

SHOPIFY

Our store is hosted and supported through Shopify. Shopify may process personal information to provide ecommerce, checkout, hosting, analytics, fraud-prevention, and related services. Shopify's processing of personal information is governed by its applicable privacy terms and policies.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, pixels, tags, local storage, and similar technologies to operate the website, maintain shopping-cart and checkout functionality, remember preferences, protect accounts and transactions, detect fraud, measure website performance, understand website usage, measure marketing campaigns, and display advertising.

Some technologies are required for core website, security, checkout, payment, and order functions and may operate without optional consent where permitted by law.

Where required by applicable law, analytics, advertising, and other non-essential technologies are used only after the visitor has provided consent. Visitors can manage available choices through the cookie banner or Cookie Settings link. Browser settings may also be used to block or delete cookies, although disabling certain technologies may affect website or checkout functionality.

ADVERTISING CHOICES

Advertising platforms may use cookies or similar identifiers to measure advertisements and display content that may be relevant to visitors. Where required, these activities are enabled only after consent.

Visitors may adjust their choices through Cookie Settings and through controls provided by the relevant browser, device, or advertising platform.

INTERNATIONAL DATA TRANSFERS

Vibneo operates internationally and uses service providers located in multiple countries and regions. Personal information may therefore be processed outside the country in which the customer lives.

Where required by applicable law, we use appropriate contractual, organizational, or technical safeguards for international transfers. Different countries may provide different levels of personal-data protection.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the nature of the information, order and customer-support requirements, warranty and dispute periods, tax and accounting obligations, product-safety or recall needs, fraud-prevention and security needs, legal claims, consent, and marketing preferences.

When information is no longer reasonably required, we may delete, anonymize, or securely restrict it, subject to legal and operational requirements.

DATA SECURITY

We use reasonable administrative, organizational, physical, and technical safeguards intended to protect personal information. These measures may include access controls, secure service providers, encrypted connections, fraud-monitoring tools, staff-access restrictions, and operational security procedures.

No online transmission, storage system, or security measure can guarantee absolute security. Customers should protect their email accounts, passwords, devices, and order information and should not send sensitive credentials through ordinary email.

YOUR PRIVACY RIGHTS

Depending on the customer's jurisdiction and applicable law, rights may include requesting access to personal information, correction, deletion, restriction, objection, portability, withdrawal of consent, opt-out of marketing communications, information about disclosures or data practices, and submission of a complaint to an applicable privacy or data-protection authority.

These rights may be subject to legal limitations, identity verification, record-retention requirements, and applicable exceptions.

To submit a request, contact support@vibneo.com. Please describe the request and provide sufficient information for us to identify the relevant records and verify the requester's identity. We will not discriminate against a customer for exercising a privacy right available under applicable law.

MARKETING COMMUNICATIONS

Customers receive promotional email only where permitted by law. You may unsubscribe by clicking the unsubscribe link in a marketing email, adjusting available account or communication settings, or contacting support@vibneo.com.

We may continue to send non-promotional messages relating to orders, deliveries, security, policies, returns, warranty claims, product-safety matters, or customer-service requests.

CHILDREN'S PRIVACY

Our website and products are not directed to children who are not legally able to enter into a purchase contract. We do not knowingly collect personal information directly from children in violation of applicable law.

A parent or guardian who believes that a child has provided personal information improperly may contact support@vibneo.com.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, payment services, maps, device platforms, vehicle services, social platforms, or other services operated by third parties.

Vibneo does not control the privacy, security, content, or practices of those services. Customers should review the applicable third party's privacy policy and terms before providing information or using the service.

BUSINESS CHANGES

If Vibneo or its operating company is involved in a merger, acquisition, restructuring, financing, insolvency, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our website, product categories, services, service providers, business practices, or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date. Where required by applicable law, we will provide additional notice or request renewed consent.

CONTACT US

For questions, privacy requests, or complaints, contact:

TANK MACHINERY CO., LIMITED

Email: support@vibneo.com

Address:

FLAT/RM 1405A, 14/F

THE BELGIAN BANK BUILDING

NOS. 721-725 NATHAN ROAD

MONGKOK, HONG KONG