Refund & Return Policy 

At Vibneo, every product is thoughtfully designed by our husband-and-wife team, and we want you to love what you receive. If something isn’t right, we’re here to help.

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

In the same condition as received

Unworn, unused, and with all tags

In its original packaging

Accompanied by the receipt or proof of purchase

Items returned without requesting a return in advance will not be accepted.

How to Start a Return

To begin a return, please contact our support team at:

support@vibneo.com

When emailing us, please include:

Name on the order

Order number

A detailed description of the issue

Photos of the item (if applicable)

Whether you prefer a replacement or a refund

Our team will review your request and provide instructions on how and where to send your return.

Return Shipping

Vibneo covers shipping costs during purchase for most items.
However, customers are responsible for the return shipping cost unless the item is defective, damaged, or incorrect.

Damages & Issues

Please inspect your order upon delivery.
Contact us immediately at support@vibneo.com if:

The item is damaged

You received the wrong item

A product is defective

We will evaluate the issue promptly and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Personalized or custom-made products

Items with customer errors (e.g., spelling mistakes, poor-quality uploaded images)

Gift cards

Sale or final-sale items

Perishable goods

Personal care items

Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, email us at support@vibneo.com.

Exchanges

To receive a different item, the fastest method is to:

Return the original item following our return instructions

Place a new order once the return is accepted

Refunds

Once we receive and inspect your return, we will notify you of approval or denial.

If approved:

A refund will be issued to your original payment method

Processing time varies depending on your bank or credit card company

Need Help?

We handle all concerns on a case-by-case basis, and we are committed to making things right.

If you have any questions about returns or refunds, email us anytime at:

support@vibneo.com

Thank you for choosing Vibneo. Your satisfaction means everything to us.